Last updated: October 26, 2026

We want every customer to be satisfied with their Rudraksha Mala purchase. This policy outlines the conditions under which we accept returns and process refunds.

1. Eligibility for Return

We accept return requests in the following circumstances:

  • The item received is significantly different from the product description on our website.
  • The item was damaged in transit (visible damage to the product itself, not just the packaging).
  • An incorrect item was sent by us.

We do not accept returns for reasons including change of mind, natural colour variation in beads, or natural variation in bead size (as described in the product specifications).

2. Return Window

Return requests must be made within 7 days of the date of delivery. Requests made after this window will not be accepted.

3. How to Initiate a Return

  1. Contact us at support@rudrakshamala.in or via WhatsApp at +91 87806 61489.
  2. Provide your name, order details, a description of the issue, and photographs of the item and packaging.
  3. We will review your request and respond within 2 business days with next steps.
  4. If your return is approved, we will provide the return shipping address. Do not return items without prior approval.

4. Return Shipping Costs

If the return is due to our error (wrong item, damaged item), we will cover the return shipping cost or arrange pickup. If the return is for any other eligible reason, the customer is responsible for return shipping costs.

5. Refunds

Once we receive and inspect the returned item, we will notify you of the refund decision. If approved, a refund will be processed via direct bank transfer / UPI within 5–7 business days.

Original shipping charges, if any, are non-refundable unless the return is due to our error.

6. Contact Us