Rudraksha Mala ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights regarding it.
1. Information We Collect
We may collect the following information when you use our website or contact us:
- Name, email address, phone number (when submitted via contact form or WhatsApp)
- Delivery address (when placing an order)
- Message content from enquiries
- Basic website usage data (browser type, pages visited) via server logs
2. How We Use Your Information
- To respond to your enquiries
- To process and fulfil orders
- To communicate order status and shipping information
- To improve our website and services
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Data Retention
We retain your personal information only as long as necessary to fulfil the purposes described in this policy or as required by applicable law.
4. Third-Party Services
This website may use third-party services including:
- WhatsApp (Meta) — for enquiry handling. Subject to WhatsApp's own privacy policy.
- Google Fonts — for typography. Font requests are made to Google servers.
5. Cookies
This website may use cookies for essential session and security functionality.
6. Your Rights
You may request access to, correction of, or deletion of your personal information held by us. Contact us at support@rudrakshamala.in to make such a request.
7. Contact
For privacy-related queries:
- Email: support@rudrakshamala.in
- Address: 102, Udaynagar 2, Near Chikuvadi, Katargam, Surat, Gujarat – 395004, India